FAQ & Site Info

Terms of Service

Shipping & Taxes:
1. We will send the items within 2-5 days once system confirms buyer’s payment. Delivery Time 2-3 Weeks for Free Economical Shipping
2. The shipping cost does not include any import taxes, the buyers are responsible for customs duties.
3. We will refund buyers if buyers return the items within 15 days for any reason. However, the buyers should bear the return shipping freight and make sure that the items returned are in their original conditions.
4. If you want to get the item faster, please contact us to pay additional freight, we can offer you the following faster and cheaper shipping ways: UPS, DHL, Fedex, TNT, EMS.

Return & Refund:
In the following cases, returns accepted and the buyer pays return shipping fee; or keep the item and reach an agreement with the seller on the refund amount.
1. Items the buyer received is not as described.
(Note: due to the difference of display resolution and lightness, there may exist a tiny bit color difference in reality, which does not make any sense to the product itself; all the dimension information offered is manual measurement, it may cause an allowable error from 0.5-1cm. Thank you so much for your understanding.)
2. Items with any quality problem.
(Note: It’s almost impossible because of low quality as all the products we offer are of top quality at competitive price. No need to worry about that.)
3. What can I do if we get the broken bottle?
(Note: Show us the pictures, and we will send a new one for you!)
4. Is it possible for me to do bulk purchase in your store?
(Note: Yes. If you would like to do bulk purchase, you may contact with us to discuss about the wholesale price. We shall provide you a best price.)
Should you have any other questions, please feel free to contact us. Rosalind will always provide you with best service and product.

- Pricing and Typographical Errors
Due to the fast pace of the Cell Phones, Apparels, Shoes, Fishing Kitchen Tools consumer products industries, all prices are subject to change without notice. We make every effort to minimize these changes and give our customer the best and accurate pricing and product. Regardless of our best efforts, few numbers of items on our web store may be mispriced.
In the occasion a product is mispriced by any means i.e. typographical, photographic or technical error or error in pricing information received from us by suppliers. eDeport reserve the right to refuse or cancel any orders for that particular product listed at the incorrect price.
Case A: If the price of the commodity is lower than our stated price, we will charge the lower price and the shipping will be done.
Case B: If the price of the commodity is higher than our stated price, we will cancel your order and notify you about the same. Of course customers have an opportunity to do the purchase that item at the correct price if you wish.
Although we make maximum effort to verify pricing before charging your credit card, eDeport holds the right to refuse or cancel any order placed on mispriced product whether or not the order has been confirmed and your credit card charged. eDeport shall instantly issue a credit to your credit card account if you have already purchased the product and your order will be canceled.

- Warranty Disclaimer:
eDeport offers to its valued customer 15 days replacement and/or partial refund warranty on their products. This gives an edge to customer to examine the product and test it accordingly. Although all items shipped to customers are tested before shipping. eDeport is not liable of any damage done in installation of the product. All items are categorized in no return, yes return and partial refund warranty. You can contact us at [email protected] for any query.


- Payment Methods:
Paypal & Stripe – Incorrect information of any type may cause a delay in processing your order. To avoid this delay please provide us your exact billing address and telephone number.

- Returns, Replace, Refund Shipping:
To achieve customer satisfaction, we employ a full time customer service department, provide rapid email, and offer a 30-Day NO-HASSLE Money-Back Guarantee! We follow the basic rules listed below when honoring our guarantee:

1. The item must be covered by eDeport. (This is explained within the product details.)
2. Returns arriving within 30 days of purchase allow a customer to choose to receive a replacement order shipped at no charge, or a refund of the purchase price, less shipping and handling charges.
3. Customers must contact eDeport all return requests. Packages MUST have an authorized, active RMA number to qualify, and must be shipped back to the specifically provided return shipping address or else package will not be considered.
4. All returns must be repackaged as originally shipped including all accessories/manuals/software.
5. If a customer have purchased a wrong product or no longer need the product he can return the item with original packing as received. In this case 20% restocking fee will be charged. Return shipping is not refundable.
6. UNLESS customer chooses our Second Order process.
7. Due to extreme shipping costs and transit times, International orders are NOT covered by our eDeport Guarantee.

- How to apply for an RMA (Return Merchandise Authorization)
Please double check that your order is defective or contains errors. Most orders returned to us test fine! If you need assistance with your item, we may be able to help. Please contact us before initiating a return. Please note that we may only be able to answer the most basic questions, and cannot offer intensive technical support.

Before contacting us, please gather all of your order details:

Name order was placed with
A Valid E-Mail address
Web store Order number found on the shipping invoice
Payment Date found on the shipping invoice
Reason for return request
RMA information will be e-mailed to you

Contact us by email [email protected]. You will receive a reply within 24-48 business hours, excluding weekends and holidays.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

Transit time - (5 to 10 business days)
Refund procession - (1 to 3 business days)
Refund to appear in your account - (5 to 10 business days).

SECOND ORDERS: If a customer wants a quick order solution guaranteed to offer 100% refund including all shipping costs, and wants eDeport to prepay all shipping related to returns or replacements, regardless of fault or error, then he/she should choose our Second Order Solution. Please contact us for information on this process.

Feedback:
Your satisfaction is our motivation to move further. If you are happy with your purchase in our store, Please leave positive feedback. lf you have any problems, we are always here standing behind our product and will follow your issue until it is solved.